If you’re having trouble with this website, check out some common issues and their possible causes:

 

Pages Not Loading or Displaying Incorrectly

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• Refresh the page.

• Try opening the site in a different browser.

• Disable browser extensions or apps that may interfere (ad blockers, VPNs, etc.).

• Check your internet connection.

• If you are using a workplace internet connection, make sure you are allowed to access external websites.

• Your internet service provider might be “throttling,” or intermittently slowing down, your connection to manage data load.  Contact your provider if you have concerns.

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Slow Performance

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• Close unused tabs or applications.

• Restart your browser.

• Clear cache (see below) and cookies.

• Try switching from Wi‑Fi to a wired connection if possible.

• If you are using a VPN, temporarily deactivate it if you feel safe doing so.

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Forms Not Submitting

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• Ensure all required fields are filled.

• Disable autofill extensions temporarily.

• Clear cache and reload the page.

• Try using a different browser.

• Check your internet connection.

 

Clearing Your Browser Cache

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What Are Browser Caches?

A browser cache is a temporary storage location on your device where your web browser saves copies of web pages, images, and other content. This helps speed up loading times when you revisit websites by loading some elements from the cache instead of downloading them again.

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Instructions for Clearing Caches in Popular Browsers

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Google Chrome

Instructions: https://support.google.com/accounts/answer/32050 

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Mozilla Firefox

Instructions: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache 

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Safari (Mac)

Instructions: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac 

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Microsoft Edge

Instructions: View and delete browser history in Microsoft Edge | Microsoft Support